The first CMC Marine Service Convention was held at the new Cascina Headquarter, where the company has recently relocated, from January 22nd to 24th.
The event was an important opportunity for comparison and growth for all the Company’s Service Centres. CMC Marine partners coming from abroad (Croatia, Turkey, France, Greece, Malta, Spain, United Arab Emirates and Hong Kong) attended meetings, technical training and sales meetings. The program offered Q&A moments, technical and sales training, as well as team building activities.
It was an important moment of comparison, in which the representatives of the Assistance Centers were able to request an in-depth analysis on specific subjects related to new products, align sales strategies, present potential problems to CMC Marine’s technicians and managers, while at the same time compare their experiences with those of their foreign colleagues, discussing strengths and winning strategies.
The first day was dedicated to the Company’s products and to the after-sales service. The training moved then to refit, maintenance services and spare parts. The following days the participants were involved in technical training on all the CMC Marine products (Stabilis Electra, Dualis and Directa), analysing into detail the installations, troubleshooting and finally the first starts.
Alessandro Gallifuoco, CMC Marine Sales and Aftersales Manager, commented with satisfaction: «Providing outstanding client service to our clients is a top priority for CMC Marine and with our systems installed on over 600 superyachts distributed around the world, it is paramount that our Service Centre can assist every one of them with the same exceptional level of service. We are extremely satisfied with the level of participation and professionalism that our partners have demonstrated and look forward to a long-term and successful collaboration with all of them. This was the first event in our 2018 agenda and we look forward to hosting more of these as we move forward».
